​​Privacy Notice

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This privacy notice tells you what to expect The Staged Finish to do with your personal information.

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Contact details

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Telephone: 07745 953 475

Email: info@thestagedfinish.co.uk

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What information we collect, use, and why

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We collect or use the following information to provide services to you:

 

• Names and contact details (including telephone numbers and email addresses)

• Addresses

• Purchase or account history

• Payment details (when purchasing a service, which may include card or bank information for transfers)

• Photographs or video recordings (where applicable)

• Information relating to compliments or complaints

• Information relating to your property and the sale of it

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When you visit our website, some of your information is automatically collected via our website provider and consent management platform (CMP) provider. This information includes:

 

- via our website provider:

 

• Technical and behavioural data such as IP address, browser type and version, device type, operating system, pages visited, clicks, and referring / exit pages

• The country and area of visitors

• Date, time and duration of visits

 

This information is collected to enable the website to function properly, improve performance and ensure security. It is also used to analyse site performance and usage, and to detect and prevent fraud or misuse.

Although the information we automatically collect above when you enter our website (e.g. IP address) may not generally be considered as personally identifiable information alone, it may become personally identifiable if it is used in conjunction with other personally identifiable information. This could be, for example, if you provide your personal details through an enquiry form on our website, or sign up to our newsletter.

  

-  via our cookie consent management platform (CMP) provider:

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• ​​A masked (anonymised) IP address

• The country of visitors

• The consent status (e.g. accepted, rejected, or partially accepted)

• The categories of cookies consented to

• The date and time a visitor’s consent was given

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This data is collected to maintain a proof of consent record for regulatory compliance; and is stored under a unique consent ID associated with each visitor. Therefore, no personally identifiable information is collected via our CMP provider.

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We may collect or use the following information for service updates or marketing purposes:

 

• Names and contact details

• Addresses

• Technical and behavioral data when visiting our website, such as IP address, browser type and version, device type, operating system, pages visited, clicks, and referring / exit pages. 

• The country and area of visitors

• Date, time and duration of visits

• Records of consent (e.g. your consent to receive our newsletters; and information relating to your cookie consent preferences, where appropriate​​)

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Our lawful bases for the collection and use of your data

 

Our lawful bases for collecting or using personal information to provide services to you are:

 

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

 

Our legitimate interests are:

 

• to determine your requirements and allow the relevant service to be delivered to you, e.g. when you receive a welcome call and a property consultation.

• to ensure security, improve functionality, and understand site usage; as well as detecting and preventing fraud through the collection of technical and behavioral data when visiting our website.

• to record information regarding your cookie consent preferences when you enter our website.

 

Our legitimate interests for collecting or using personal information for service updates are:

 

• to inform you of any relevant and necessary service messages and updates that may impact you and/or your experience of how the service is delivered to you, e.g. changes to our opening times, contact information, etc.

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Our lawful bases for collecting or using personal information for marketing purposes are:

 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. The reasons in which your information may be collected and used with your consent include:

 

• when you sign up to receive newsletters

• when you agree to your testimonial / feedback being made public, e.g. via our website

 

Where we get personal information from

 

• Directly from you via any of the available contact methods including email, telephone, and face to face; and when you sign up to our newsletter

• Automatically via our website service provider through the use of standard web technologies when you access our website (these include server logs, cookies and internal scripts that help analyse website traffic and functionality)

• Via our cookie consent banner; and the cookie placed on our site from our consent management platform (CMP) service provider

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How long we keep information

 

When you contact us, your information will only be kept for as long as it is needed, for the purpose of providing a service to you. When you purchase a property consultation, we may store your details for longer for the purpose of accounting and record keeping, and/or legal purposes or obligations. 

When you sign up to receive our newsletter, we will keep your data for the purpose of continuing to provide this information to you, until you withdraw your consent or tell us you no longer wish to receive this information.

Information that is automatically collected via our website provider when you visit our website is only kept for as long as necessary to fulfil the purpose in which it was collected; and in accordance with applicable legal obligations. Information relating to your cookie consent preferences may be kept for longer for auditing and record keeping purposes, and for the duration in which the consent management platform (CMP) provides their service to us.

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Who we share information with

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To allow The Staged Finish to respond to enquiries and deliver a service to you, your information may be shared with, and processed by, our service providers. These may include our website, email, and consent management platform (CMP) providers, telephone service provider, banking provider (when processing payment), software and cloud service providers. For more information and to view the privacy notice for each of these providers (including who these providers may also share your information with), please contact The Staged Finish using the details at the top of this privacy notice.

 

When necessary, we may also share your information with other relevant services and providers including insurance companies, professional or legal advisors, and other relevant regulatory authorities, e.g. HMRC.

 

In addition to this, we may publicly share the following information on our website, social media, or other marketing and information media:

 

• Client feedback and testimonials (when consent is given by you)

• Before and after photographs (which will not include any personal or identifiable images and/or information). Sharing these images will form part of our legitimate interests; however, you can request to ‘opt out’ of this

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Sharing information outside the UK

 

Where necessary, your personal information may be transferred outside of the UK. This may be, for instance, if any of our service providers (who will also act as data processors) have servers based outside of the UK. When transferring information outside of the UK, the appropriate safeguards will be put in place, in compliance with the UK GDPR.

 

For more information and to view the privacy notice for our service providers (including who these providers may also share your information with), please contact The Staged Finish using the details at the top of this privacy notice.

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Links to other websites

 

This privacy notice only refers to how The Staged Finish processes your personal information. Any website links provided within this privacy notice, and/or within this website (www.thestagedfinish.co.uk), are not covered by this privacy notice. Therefore, you will need to read the privacy and cookie notices for the website(s) and organisation(s) you visit as a result of clicking on, or using, any external links provided by The Staged Finish.

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Security of your information and data

 

Keeping your information and data safe is extremely important to us. Whilst every effort will be made to ensure this is a top priority, please be aware that any information and/or data transmitted and stored electronically via the internet is not guaranteed to be fully secure. Therefore, please be mindful of what information you transmit via the internet.

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How to complain

 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address:           

 

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

 

Last updated: 29/10/2025