​​Privacy Notice

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This privacy notice tells you what to expect The Staged Finish to do with your personal information.

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Contact details

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Telephone: 07745 953 475

Email: info@thestagedfinish.co.uk

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What information we collect, use, and why

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We collect or use the following information to provide services to you:

 

• Names and contact details (including telephone numbers and email addresses)

• Addresses

• Purchase or account history

• Payment details (when purchasing a service, which may include card or bank information for transfers)

• Photographs or video recordings (where applicable)

• Information relating to compliments or complaints

• Information relating to your property and the sale of it

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When you visit our website, some of your information is automatically collected via our website provider and consent management platform (CMP) provider. This information includes:

 

- via our website provider:

 

• Technical and behavioural data such as IP address, browser type and version, device type, operating system, pages visited, clicks, referring / exit pages and traffic source (e.g. how you reached this website)

• The country and area of visitors

• Date, time and duration of visits

 

This information is collected to enable the website to function properly, improve performance and ensure security. It is also used to analyse site performance and usage, and to detect and prevent fraud or misuse.

Although the information we automatically collect above when you enter our website (e.g. IP address) may not generally be considered as personally identifiable information alone, it may become personally identifiable if it is used in conjunction with other personally identifiable information. This could be, for example, if you provide your personal details through an enquiry form on our website, or sign up to our newsletter.

  

- via our cookie consent management platform (CMP) provider:

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• ​​A masked (anonymised) IP address

• The country of visitors

• The consent status (e.g. accepted, rejected, or partially accepted)

• The categories of cookies consented to

• The date and time a visitor’s consent was given

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This data is collected to maintain a proof of consent record for regulatory compliance; and is stored under a unique consent ID associated with each visitor. Therefore, no personally identifiable information is collected via our CMP provider.

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Facebook ​

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Information is also collected from you by Meta when you visit or interact with our Facebook page and / or content; including if you access this website through our Facebook page or content. For more information, see Meta's Information about Page Insights Data, Meta's privacy policy (including the section 'How do we share information with third parties' / 'Partners') and Meta's cookie policy.

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We may collect or use the following information for service updates:

 

• Names and contact details

• Addresses

• Technical and behavioral data when visiting our website, such as IP address, browser type and version, device type, operating system, pages visited, clicks, referring / exit pages and traffic source (e.g. how you reached this website)

• The country and area of visitors

• Date, time and duration of visits

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We may collect or use the following information for marketing purposes:

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• Names and contact details

• Records of consent (e.g. your consent to receive our newsletters)

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Lawful bases and data protection rights

 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases (external link) in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

 

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access. External link.

 

Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification. External link.

 

Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure. External link.

 

Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing. External link.

 

Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing. External link.

 

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability. External link.

 

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent. External link.

 

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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Our lawful bases for the collection and use of your data

 

Our lawful bases for collecting or using personal information to provide services to you are:

 

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

 

Our legitimate interests are:

 

• to determine your requirements and allow the relevant service to be delivered to you, e.g. when you receive a welcome call and a home staging consultation.

• to ensure security, improve functionality, and understand site usage; as well as detecting and preventing fraud through the collection of technical and behavioral data when visiting our website.

• to record information regarding your cookie consent preferences when you enter our website.

 

Our legitimate interests for collecting or using personal information for service updates are:

 

• to inform you of any relevant and necessary service messages and updates that may impact you and / or your experience of how the service is delivered to you, e.g. changes to our opening times, contact information, etc.

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Our lawful bases for collecting or using personal information for marketing purposes are:

 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. The reasons in which your information may be collected and used with your consent include:

 

• when you sign up to receive newsletters

• when you agree to your testimonial / feedback being made public, e.g. via our website

 

Where we get personal information from

 

• Directly from you via any of the available contact methods including email, telephone, and face to face; and when you sign up to our newsletter

• Automatically via our website service provider through the use of standard web technologies when you access our website (these include server logs, cookies and internal scripts that help analyse website traffic and functionality)

• Via our cookie consent banner; and the cookie placed on our site from our consent management platform (CMP) service provider

• Via Meta when you visit and interact with our Facebook page and / or content

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How long we keep information

 

When you contact us, your information will only be kept for as long as it is needed, for the purpose of providing a service to you. When you purchase a home staging consultation, we may store your details for longer for the purpose of accounting and record keeping, and / or legal purposes or obligations. 

When you sign up to receive our newsletter, we will keep your data for the purpose of continuing to provide this information to you, until you withdraw your consent or tell us you no longer wish to receive this information.

Information that is automatically collected via our website provider when you visit our website is only kept for as long as necessary to fulfil the purpose in which it was collected; and in accordance with applicable legal obligations. Information relating to your cookie consent preferences may be kept for longer for auditing and record keeping purposes, and for the duration in which the consent management platform (CMP) provides their service to us.

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Who we share information with

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To allow The Staged Finish to respond to enquiries and deliver a service to you, your information may be shared with, and processed by, our service providers. These may include our website, email, and consent management platform (CMP) providers, telephone service provider, banking provider (when processing payment), software and cloud service providers. For more information and to view the privacy notice for each of these providers (including who these providers may also share your information with), please contact The Staged Finish using the details at the top of this privacy notice.

 

When necessary, we may also share your information with other relevant services and providers including insurance companies, professional or legal advisors, and other relevant regulatory authorities, e.g. HMRC.

 

In addition to this, we may publicly share the following information on our website, social media, or other marketing and information media:

 

• Client feedback and testimonials (when consent is given by you)

• Before and after photographs (which will not include any personal or identifiable images and / or information). Sharing these images will form part of our legitimate interests; however, you can request to ‘opt out’ of this

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Sharing information outside the UK

 

Where necessary, your personal information may be transferred outside of the UK. This may be, for instance, if any of our service providers (who will also act as data processors) have servers based outside of the UK. When transferring information outside of the UK, the appropriate safeguards will be put in place, in compliance with the UK GDPR.

 

For more information and to view the privacy notice for our service providers (including who these providers may also share your information with), please contact The Staged Finish using the details at the top of this privacy notice.

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Links to other websites

 

This privacy notice only refers to how The Staged Finish processes your personal information. Any website links provided within this privacy notice, and / or this website (www.thestagedfinish.co.uk), are not covered by this privacy notice. Therefore, you will need to read the privacy and cookie notices for the website(s) and organisation(s) you visit as a result of clicking on, or using, any external links provided by The Staged Finish.

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Security of your information and data

 

Keeping your information and data safe is extremely important to us. Whilst every effort will be made to ensure this is a top priority, please be aware that any information and / or data transmitted and stored electronically via the internet is not guaranteed to be fully secure. Therefore, please be mindful of what information you transmit via the internet.

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How to complain

 

If you have any concerns about our use of your personal data, you can make a complaint directly to us. Please send your complaint to: info@thestagedfinish.co.uk and include the following:

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• your full name and contact details

• a detailed summary of your complaint, including any relevant supporting information you may have

• valid ID to confirm you are the complainant

• (if you are complaining on someone else’s behalf) valid ID and proof that the complainant has permitted you to complain on their behalf

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We will acknowledge receipt of your complaint within 30 days (of which will start the day after we receive your complaint), and respond to you to confirm this. We will also ask for any additional information that may be required to fully investigate your complaint, and update you on progress; before responding to you with an outcome.

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Please note, where someone else has made a data protection complaint on your behalf, we must be satisfied that we have received the appropriate authority before a complaint can be investigated.

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If you are unhappy with the outcome of our investigation, where possible, we will endeavor to provide you with more clarity and information around our decision.

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Following this, if you remain unhappy with how we’ve used your data after raising a complaint with us and receiving an outcome from us, you can also complain to the ICO. The ICO’s address:           

 

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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Privacy Policy created with the help of the ICO's Privacy Policy Generator.

 

 

Last updated: 21/06/2025